FAQ'S

What do I do if I have a breakdown on the highway?

Experiencing a breakdown on the highway can be stressful and even dangerous, but knowing the right steps to take can help keep you safe and get you back on the road quickly.


  1. Stay Calm and Assess the Situation
    First, try to remain calm. Pull over to the right shoulder or as far off the road as safely possible. If you can, exit the highway at the nearest exit ramp to avoid traffic altogether.
  2. Turn on Your Hazard Lights
    Activate your vehicle’s hazard lights immediately to alert other drivers that your car is disabled. This increases your visibility and reduces the risk of an accident.
  3. Stay Inside Your Vehicle if Safe
    If you are in a safe location, it’s often best to remain inside your vehicle with your seatbelt fastened, especially if traffic is moving quickly nearby. If you must exit the vehicle, do so on the side away from traffic and move to a safe spot behind guardrails if available.
  4. Call for Help
    Contact Stratford Towing right away. Provide your exact location; use mile markers, nearby exits, or landmarks, so we can dispatch help quickly. Describe your situation and the type of assistance you need. Our team is trained to handle highway emergencies and will prioritize your safety and speedy response.
  5. Wait for Assistance
    While waiting for our arrival, avoid standing near your vehicle or the roadway. Keep your phone charged and stay alert. If you have roadside emergency equipment like flares or reflective triangles, place them safely behind your vehicle to further warn other drivers.
  6. Follow Our Guidance
    When our tow truck arrives, follow the driver’s instructions. Our professionals will safely secure and transport your vehicle, ensuring minimal disruption and maximum care.


Additional Tips for Highway Breakdowns

  • Always keep an emergency kit in your car, including a flashlight, basic tools, water, and reflective gear.
  • Regular vehicle maintenance can help prevent unexpected breakdowns.
  • If you’re unsure about your safety, call highway patrol or emergency services for additional support.